Frequently asked questions
Quick answers about booking, payments, video consultations and visiting the clinic.
Appointments
You can book online on this website: choose the doctor, date and a free time slot. You can also call us or send a WhatsApp message and the clinic team will help you book.
No, you can book without an account. A free patient account lets you see your appointments, receipts and reports in one place.
Yes. With a patient account you can cancel or reschedule from your dashboard within the allowed time, or you can contact the clinic. Please see our Cancellation & Refund Policy for details.
Payments & insurance
You can pay online while booking — UPI, cards, net banking or wallets through our secure payment partner — or pay at the clinic where this option is available. You get a receipt for every payment.
Insurance and cashless facilities depend on your insurance company and the treatment. Please ask the clinic before your visit, and bring your insurance card and policy details.
The cost depends on your condition, the type of procedure, the tests needed and the hospital stay, so it can only be estimated after the doctor has examined you. Please contact the clinic for details.
Video consultation
Yes. Choose "Video consultation" while booking. At your appointment time, open the link we send you to join the call from your phone or computer. Some problems need a physical examination, and the doctor may ask you to visit the clinic.
A smartphone or computer with a camera, a stable internet connection and a quiet place. Keep your previous reports and the list of medicines you take ready.
Visiting the clinic
The doctor sees patients every day, 08:00 AM – 05:00 PM. Emergency and trauma services are available 24x7. Please call before visiting on public holidays.
Please bring a photo ID, your booking confirmation, previous prescriptions, test reports, X-rays or scans, and a list of the medicines you take. Tell the doctor about any illness such as diabetes or high blood pressure.
General
Call the clinic number straight away. In a life-threatening emergency, go to the nearest emergency department or call 112 without delay.
No. The health information here is for general awareness and is reviewed by our doctors, but it cannot replace a consultation. Please see a doctor for diagnosis and treatment.
No matching questions. Try another word, or ask us directly.