In short
- Cancel at least 2 hours before your slot for a full refund.
- If the clinic cancels, you always get a 100% refund or a free reschedule.
- Refunds reach the same account/card/UPI within 5–7 working days.
- Money deducted but no booking made? WhatsApp us with your Payment ID.
01How to cancel
To cancel or reschedule, call or WhatsApp the clinic on +91 70707 78809 with your name and booking number. Requests are counted from the time we receive them.
02Refund at a glance
| Situation | Refund for online payment |
|---|---|
| You cancel at least 2 hours before the slot | 100%, or free reschedule |
| You cancel less than 2 hours before the slot | Free reschedule once within 7 days; no cash refund |
| You do not come, or do not join the video call | No refund |
| The clinic cancels or the doctor is unavailable | 100%, or free reschedule (your choice) |
| Video call fails because of a problem on our side | 100%, or free reschedule |
| Doctor advises an in-person visit after a video consult | Video fee is not refunded; the follow-up visit is charged normally unless the doctor waives it |
Patients who chose "Pay at clinic" pay nothing if they cancel.
03If the clinic cancels
Surgeons are sometimes called to emergencies. If your appointment has to be cancelled or delayed by more than 2 hours, we will inform you on WhatsApp or by phone and you can choose a full refund or another slot.
04Failed or double payments
If money was deducted but your booking was not confirmed, or you were charged twice, the bank usually reverses it automatically within 5–7 working days. If it is not reversed, send us the Razorpay payment ID (starts with pay_) and we will refund it in full.
05How refunds are paid
- Approved refunds are started within 2 working days.
- The money goes back to the same card, UPI or bank account used for payment. We cannot refund in cash or to another account.
- It usually reaches you within 5–7 working days, depending on your bank.
- Your receipt is marked Refunded and the refund ID is shown on it.
06What is not refundable
- A consultation that has already taken place, in person or on video.
- Procedures, dressings, tests or medicines already provided.
- Charges paid directly to outside labs, pharmacies or hospitals.